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ACKNOWLEDGEMENTS
I would like to express my very great appreciation to Ms. Duong Bich Hang for her
valuable and constructive suggestions during the planning and development of this
report. Her willingness to give her time so generously has been very much appreciated.
I would also like to show my gratitude to lecturers of Faculty of Business English,
Foreign Trade University for their valuable courses during the last three years I have had
here. Only with such knowledge compiled can I complete this report.
Finally, I would like to thank Mr. Vu Tuong Phan, the branch manager of Damco’s office
in Hanoi, Mr. Nguyen Tuy Anh, the Sales manager together with the staff here for
enabling me to be an intern of Sales Department and observe their daily operations and
for facilitating me while I was writing this report.

Phạm Hương Liên

Air freight forwarding service at Damco

ii

TABLE OF FIGURES
Figure 1.1: Organizational structure of Damco's office in Hanoi .................................... 4
Figure 2.1: Air freight forwarding procedures at Damco .............................................. 12
Table 3.1: Damco's air freight forwarding volume, 2008-2012..................................... 15
Table 3.2: Damco's air freight forwarding value, 2008-2012 ........................................ 16
Figure 3.1: Commodities' proportion in Damco's air freight forwarding in 2012 ......... 17
Table 3.3: Air freight forwarding export-import volume, period 2010-2012 ................ 20
Figure 3.2: Chart of air freight export-import proportion, period 2010-2012 ............... 20

Phạm Hương Liên

Air freight forwarding service at Damco

iii

CONTENTS
ACKNOWLEDGEMENTS ............................................................................................i
TABLE OF FIGURES ...................................................................................................ii
INTRODUCTION .......................................................................................................... 1
CHAPTER 1: AN INTRODUCTION TO DAMCO AND ITS BUSINESS ............. 3
1.1.

History and development ................................................................................. 3

1.2.

Organizational structure .................................................................................. 4

1.3.

Field of operations ............................................................................................ 4

1.3.1.

Air freight service .................................
i
Phạm Hương Liên Air freight forwarding service at Damco
ACKNOWLEDGEMENTS
I would like to express my very great appreciation to Ms. Duong Bich Hang for her
valuable and constructive suggestions during the planning and development of this
report. Her willingness to give her time so generously has been very much appreciated.
I would also like to show my gratitude to lecturers of Faculty of Business English,
Foreign Trade University for their valuable courses during the last three years I have had
here. Only with such knowledge compiled can I complete this report.
Finally, I would like to thank Mr. Vu Tuong Phan, the branch manager of Damco’s office
in Hanoi, Mr. Nguyen Tuy Anh, the Sales manager together with the staff here for
enabling me to be an intern of Sales Department and observe their daily operations and
for facilitating me while I was writing this report.
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