Ktl-icon-tai-lieu

Introduction of Hotel management

Được đăng lên bởi Ny Ktdo
Số trang: 15 trang   |   Lượt xem: 829 lần   |   Lượt tải: 0 lần
PSU – HOS 371 DIS

Lê Gia Nghiêm

Bùi Thị Tuyết
Qua

Ngô Thị
Đường Tiểu
Ny

1921716808

1810713762

1920316263

Nguyễn Đặng
Minh Như
1920716810

The snow is really
coming down

Assistant
manager

I know
Dani

We have already had a lot
of traveler pulling off the
Interstate to ask for rooms
so they do not get stranded
on highway after dark
Assistant
manager

We need to call
the airport and
check flight status

Dani

That is an unexpected situation,
which is caused by the weather
factors. There are no persons at fault.

No, it’s the bad
idea! The
highway
customers will
stand in cold,
they will get
angry. My hotel
will have no
profits and lost
many customers.

The flight’s delayed
- Get the highway customers and up-selling.
- Books rooms in the other hotels for the airport
customers.
- If the other hotels is full of rooms, we will
make a contract with the highway customers.

The fligh isn’t delayed
- Maintain the plan that we are doing.
- Help the highway customers book
rooms in others hotel.

 It’s flexible in management activities
to face with the emergency
problems.
 It always have priority for guest
which books room hotels in advance
to create credibility.
 A connection between the customer
service department and the local
lodging facilities

...
Để xem tài liệu đầy đủ. Xin vui lòng
Introduction of Hotel management - Người đăng: Ny Ktdo
5 Tài liệu rất hay! Được đăng lên bởi - 1 giờ trước Đúng là cái mình đang tìm. Rất hay và bổ ích. Cảm ơn bạn!
15 Vietnamese
Introduction of Hotel management 9 10 559