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2014 THIRD-PARTY LOGISTICS STUDY

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2014 THIRD-PARTY LOGISTICS STUDY
The State of Logistics Outsourcing

Results and Findings of the 18th Annual Study

2014 18TH ANNUAL THIRD-PARTY LOGISTICS STUDY

Contents

4

Executive Summary

8

Current State of the 3PL Market

16

Big Data in 3PL-Customer Relationships

24

Preferential Sourcing

32

Smart Growth Leadership

38

Shipper-3PL Relationships

44

Strategic Assessment

48

About the Study

52

About the Sponsors

54

Credits

56

Contacts

©2014 C. John Langley, Jr., Ph.D., and Capgemini. All Rights Reserved. No part of this
document may be reproduced, displayed, modified or distributed by any process or
means without prior written permission from Capgemini. Rightshore® is a trademark
belonging to Capgemini.



Supporting Organizations:

4

2014 18TH ANNUAL THIRD-PARTY LOGISTICS STUDY

Executive Summary

Current State of the 3PL Market
In the 2014 18th Annual Third Party Logistics Study, survey results showed the continuing, positive
overall nature of shipper-3PL relationships. Both parties view them as being successful, and
shippers are seeing positive results again this year: an average logistics cost reduction of 11%,
average inventory cost reduction of 6%, and an average fixed logistics cost reduction of 23%.
Shippers agree that 3PLs provide new and innovative ways to improve logistics effectiveness, and
that they are sufficiently agile and flexible to accommodate future business needs and challenges.
Despite ongoing churn in shipper-3PL relationships, in general shippers are increasing their use
of outsourced logistics services, and shippers and 3PLs are now about equally satisfied (70% and
69%, respectively) with the openness, transparency and good communication in their relationships.

Big Data
As suggested in last year’s report, however, several ongoing factors are impacting progress
toward the advanced end of the maturity model for shipper-3PL relationships. While gainsharing
and collaboration with other companies, even competitors, to achieve logistics cost and service
improvements would seem to be markers for advanced relationships, it seems these approaches are
more preferred in certain shipper-3PL relationships, and less in others. There are some encouraging
results that suggest a slight increase this year in outsourcing of strategic, customer-facing, and
IT-intensive logistics activities. However, the continuing economic uncertainties in the global
marketplace may continue to dampen significant growth and inn...
2014 THIRD-PARTY LOGISTICS STUDY
The State of Logistics Outsourcing
Results and Findings of the 18
th
Annual Study
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