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HAY Đánh giá công việc PP Hay

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Table of Contents
HayGroup® .......................................................................................... 2
Hay Guide Chart – Profile Method™ ................................................. 4
CHAPTER 1: Know-How................................................................... 12
The Three Elements Comprising Know How .................................... 14
Job-Specific Knowledge ................................................................... 14
Integrating Know-How ...................................................................... 21
Human Relations Skills .................................................................... 24
CHAPTER 2: Problem Solving ......................................................... 27
The Two Elements of Problem Solving ............................................. 28
Context ............................................................................................. 28
Thinking Challenge ........................................................................... 31
CHAPTER 3: Accountability ............................................................ 34
The Three Elements of Accountability .............................................. 35
Freedom To Act/Empowerment ........................................................ 35
Magnitude ......................................................................................... 38
Job Impact......................................................................................... 40
CHAPTER 4: Special Conditions ..................................................... 42
CHAPTER 5: FINE TUNING .............................................................. 43
Job Profiles ....................................................................................... 43
Sore-Thumbing ................................................................................. 48
Hay Rating At-A-Glance .................................................................... 49
CHAPTER 6: Preparing the Presentation ....................................... 50
HAY PRESENTATION OUTLINE ........................................................... 50
HAY Presentation Outline Worksheet ............................................... 51
HAY Presenter Check List ................................................................ 53
HAY EVALUATION W ORKSHEET FOR RATERS .................................... 54
CHAPTER 7: Quality Assurance ..................................................... 55
Indicator...
4
th
Edition Hay Operating Manual 2011 1
Table of Contents
HayGroup® .......................................................................................... 2
Hay Guide Chart Profile Method™ ................................................. 4
CHAPTER 1: Know-How ................................................................... 12
The Three Elements Comprising Know How .................................... 14
Job-Specific Knowledge ................................................................... 14
Integrating Know-How ...................................................................... 21
Human Relations Skills .................................................................... 24
CHAPTER 2: Problem Solving ......................................................... 27
The Two Elements of Problem Solving ............................................. 28
Context ............................................................................................. 28
Thinking Challenge ........................................................................... 31
CHAPTER 3: Accountability ............................................................ 34
The Three Elements of Accountability .............................................. 35
Freedom To Act/Empowerment ........................................................ 35
Magnitude ......................................................................................... 38
Job Impact ......................................................................................... 40
CHAPTER 4: Special Conditions ..................................................... 42
CHAPTER 5: FINE TUNING .............................................................. 43
Job Profiles ....................................................................................... 43
Sore-Thumbing ................................................................................. 48
Hay Rating At-A-Glance .................................................................... 49
CHAPTER 6: Preparing the Presentation ....................................... 50
HAY PRESENTATION OUTLINE ........................................................... 50
HAY Presentation Outline Worksheet ............................................... 51
HAY Presenter Check List ................................................................ 53
HAY EVALUATION WORKSHEET FOR RATERS .................................... 54
CHAPTER 7: Quality Assurance ..................................................... 55
Indicators of a Good Hay Rater ........................................................ 59
Hay Rater Training and Development Standards ............................. 61
CHAPTER 8: Hay Ratings and Compensation ............................... 62
CHAPTER 9: Trend Lines and Conversion Charts ........................ 64
ACKNOWLEDGEMENTS
The Hay Advisory Team offers special thanks to Cindy Lukas
for her dedication and her thoughtful work that has been the
foundation for this manual. The Hay Advisory Team also
offers special thanks to Wayne Veum (Chief Classification
Analyst-retired); John Kuderka (Hay rater and Hay historian
emeritus); Sue Wickham (Admin); and others who have
reviewed past editions of this manual to ensure its accuracy
and usability.
2010 Hay Advisory Team:
Darlene Hueser (MMB) co-chair
Faith Zwemke (MMB) co-chair
Gwen Aubineau (MnSCU)
Wanda Barrett (MnSCU)
Brent Boyd (Merit System)
Janice Cano (DEED)
Cathy Fah (DOC)
Russ Havir (Agriculture)
Loretta Mattson (Lottery)
Richard Morey (MnDOT)
Laura Sengil (DHS)
Diane Rademacher (DEED)
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