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Quy trình vận hành khách sạn tiêu chuẩn

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QUY TRÌNH VẬN HÀNH KHÁCH SẠN TIÊU CHUẨN
(FSOP)

CONTENTS
FINANCE
P-FIN-001 CREDIT – FRONT OFFICE
P-FIN-002 FLOAT CASH
P-FIN-003 DAILY CASHIER DEPOSITS
P-FIN-004 CAHIER DUE BACKS
P-FIN-005 TRAVELLER CHEQUE & FOREIGN CURRENCY EXCHANGE
P-FIN-006 GUEST PAID OUTS
P-FIN-007 FLOAT INCREASES
P-FIN-008 CASH CLOSE SHIFT/ REPORTS/ CASH DROPS/ CONTROLLING DOCUMENTS
P-FIN-009 RECEIVING
P-FIN-010 INVENTORY STOREROOMS
P-FIN-011 REQUISITION

P-FIN-012 SMALL OPERATING EQUIPMENT
P-FIN-013 PURCHASE ORDER
ADM – 101 ROLE AND RESPONSIBILITY
ADM – 102 ACCOUNTING PRINCIPLES
ADM – 103 INTERNAL CONTROLS
ADM – 104 CODE OF ETHICS
ADM – 105 CRITICAL DATE LIST – NGÀY TỚI HẠN
ADM – 106 GUEST SAFETY DEPOSIT BOXES
ADM – 107 MASTER KEYS
ADM – 108 MOBILE PHONE AND PAGER CONTROL
ADM – 109 LICENSE AND PERMITS
ADM – 110 CONTRACTS
ADM – 111 LITIGATION AND OTHER CONTINGENCIES
ADM – 112 MANAGEMENT CONTRACT ADMINISTRATION
ADM – 113 LAW ENFORCEMENT AUTHORITIES
ADM – 114 ADMINISTRATION PHONE USAGE
ADM – 115 STAFF INCENTIVE PROGRAMS
ADM – 116 CONTROL OF BANK CHEQUES
ADM – 117 FINANCIAL CONTROLLER HANDOVER
ADM – 118 RECORDS RETENTION
ADM – 119 ACCESS TO RECORDS
ADM – 120 INTELLECTUAL PROPERTY
ADM – 121 CONTINGENCY PLANS – KẾ HOẠCH ĐỂ ĐỐI PHÓ VỚI NHỮNG VIỆC BẤT NGỜ
ADM – 122 FRAUD AND THEFT
A/R – 100 CREDIT APPROVALS
A/R – 101 CREDIT MEETINGS
A/R – 102 CREDIT – FRONT OFFICE
A/R – 103 DIRECT BILLING
A/R – 104 CREDIT CARD PROCEDURES
A/R – 105 COLLECTIONS
A/R – 106 USE OF COLLECTION AGENCIES
A/R – 107 COLLECTION LETTERS
A/R – 108 RETURNED ITEM – CHEQUES AND CREDIT CARDS
A/R – 109 ACCOUNTS RECEIVABLE BALANCING
A/R – 110 ACCOUNTS BALANCE VERIFICATION
A/R – 111 PAYMENTS / POSTING TO CITY LEDGER
A/R – 112 RESERVE FOR DOUBTFUL DEBTS (DỰ PHÒNG PHẢI THU NỢ KHÓ ĐÒI)
A/R – 113 WRITE OFF BAD DEBTS
REV – 100 PRICING POLICY

REV – 101 ROOMS REVENUE
REV – 102 FOOD & BEVERAGE REVENUE
REV – 103 OTHER REVENUE
REV – 104 GROUP CONTRACTS
REV – 105 BANQUET POSTING REVIEW
REV – 106 ALLOWANCES AND REBATES
REV – 108 OUTBOOKINGS
REV – 109 NIGHT AUDIT / INCOME AUDIT PROCEDURES
REV – 110 BREAKFAST INCLUDED AND PACKAGE PROGRAMS
REV – 111 GUEST CHARGES AFTER DEPARTURE
REV – 112 NO-SHOW, CANCELLATION AND GUARANTEED BOOKINGS
REV – 113 GIFT CERIFICATES
REV – 114 COMPLIMENTARY ROOMS
REV – 115 ADVANCE DEPOSIT REFUNDS
REV – 116 PROMOTIONAL CHARGES
REV – 117 INTERCOMPANY CHARGES
CSH – 100 ESTABLISHING / CLOSING BANK ACCOUNTS
CSH – 101 BANK ACCOUNT RECONCILIATIONS
CSH – 102 CASHIER FUNDS / FLOATS / HOUSE BANKS
CSH – 103 DAILY CASHIER DEP...
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QUY TRÌNH VẬN HÀNH KHÁCH SẠN TIÊU CHUN
(FSOP)
CONTENTS
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